Bookings

Inquiries can be made via the website or by e-mailing enqueues@acornpartyhire.com. Upon receipt of your inquiry, acornpartyhire will confirm availability for your requested date. The date will be provisionally held for 5 days. It will be confirmed once we have received your non-refundable deposit of €50 for the booking. A receipt will be emailed.

Payment

The non-refundable deposit is payable upon booking to secure and hold your date. The outstanding balance can be paid in full at the venue prior to starting. Alternatively, you can settle it by bank transfer up to 10 days before the event date.

Cancellation

We understand that occasionally circumstances do change. You can cancel your order any time up to eight weeks before your event. There will be no further financial penalty except the non-refundable deposit. Any events canceled after the twelve week deadline will be charged 50% minus the non-refundable deposit.

Please note that the booking deposits are non-refundable. This is due to personalized photo templates and video graphics produced for your event. These are created up to 2 weeks after we confirm your booking. We also refuse any other client the items that you have booked.

If you need to move your event to a new date, we will be happy to move your deposit. No extra charge will be payable. Any new date requests will be subject to availability.

If Acornpartyhire must cancel for any unforeseen reason, you will be notified by email. All deposits and payments made will be refunded in full.

Booking Changes

We appreciate that you may need to change your booking/order for various reasons. If this happens, we require you to notify us within a reasonable time period. All alterations will be subject to availability.

Set up

The client must seek permission from the venue. They must also ensure there is sufficient space at the venue and near a power point.

All set up/collection costs are included in the packages (please check each package to see what is included). Once the equipment is set up it can only be moved by a representative of Acornpartyhire

Safety Information

Please be advised that some sweets may contain or have traces of nuts or nut oils. They may also have been in contact with products and sweets containing nuts. Acornpartyhire cannot be held responsible for any issues resulting from any food allergies. Clients should ensure that young children are supervised at all times to avoid the risk of suffocation or choking from plastic sweet wrappers or plastic bags. Acornpartyhire is not responsible for safety issues arising from the use of our equipment. We are also not responsible for any issues from the consumption of our confectionery at your event.